SHIPPING

Shipping rates are subject to change

Australia
Standard ($13 AUD)

Spend $300+ Receive Free Shipping For Australia

For orders within Australia, deliveries are expected to commence from the April this year in 2024.

For orders outside of Australia, deliveries are estimated to be completed by July this year in 2024.

Please allow 24-48 Hours for our team to process your order once payment confirmation is received. 

Your order is carefully selected by our team and undergoes inspection before dispatch. Please note that we operate from Monday to Friday, excluding weekends.

During peak sale periods or holidays, please expect processing times of up to 3-5 business days due to increased order volumes. Weekends are not included in the processing period.

You should receive a tracking number in your email. You can also reach out to our customer service team at [email protected]

We offer 24/7 Customer Service and are eager to assist you with your order.

Don't worry if your tracking number is not active; it can take up to 3-5 days after shipment for our logistics partners to activate a tracking number. Rest assured that you will receive the item you've ordered.

During our flash sales, promotions, or peak busy periods, there could be a delay in dispatching your order. Kindly anticipate a 1-3 day timeframe for our team to process and prepare your order for shipment.

Orders are fulfilled on a first-come, first-served basis. Rest assured, you will be notified via email once your order has been dispatched from our warehouse.

Exchanges must adhere to the following:

‣ Refund items must be returned within 14 days of the items being delivered.

‣ The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

‣ Exchanges will not be provided if the product has been used or damaged by the customer.

‣ You cannot exchange the item again.

‣ Follow the return policy once your exchange request has been approved from our Customer support team.

No, after 14 days, we do not accept any returns or exchanges. Please review products and decide within 14 days of when the item arrives.

Please keep an eye on the tracking for your return as this makes its way back to us.

Once you see this has reached our warehouse please allow 3 working days for this to be processed (allow up to 5 working days during sale periods).

Within this time you will be sent an email to confirm your refund has been processed. It can then take a further 5 working days to appear in your bank account.

If you can see your return has reached us and more than 3 working days have passed, please email us at [email protected]

Returns must adhere to the following:

‣ Refund items must be returned within 14 days of the items being delivered.

‣ Refunds will not be provided for change of mind or if the product has been used or damaged by the customer.

‣ Products must be returned in their original condition, unopened, and with all tags attached. Also, you will need the receipt or proof of purchase.

‣Exchange/Proof of purchase, such as a receipt or order confirmation, is required for all refund requests.

‣ Shipping and handling charges are non-refundable.

‣ Any sale items are excluded from returns. Only exchanges or store credit.

‣ We cannot accept returns on sale items or gift cards.

‣ Refunds will be issued in the original form of payment.



‣ Any Pre Order items are excluded from returns. Only exchanges or store credit.



‣ Items must be returned in their original packaging



‣ Items must not contain any evidence of wear, stains or odours



‣ If you are returning footwear to us, please ensure these are returned in the shoe box within a mailing bag (please do not just tape the box)



‣ Gift cards cannot be returned
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If the above is not adhered to when you make the return. Maisonje reserve the right to return the item to you.

Helpful Tips :


‣ write RETURN on the front of any parcel you wish to return. If you fail to do so, you will be subject to additional customs and shipping charges. We also may withhold to decline your parcel. 


‣ Store credit on an e-gift card is offered for any returned sale item or items purchased using a discount code.

Maisonje does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

Store credit is offered for any returned sale item or purchased using a discount code. Items purchased during the sale are final sale and cannot be returned or exchanged unless otherwise noted on the product page.

Please email us at [email protected] with the subject “CANCEL ORDER: (ORDER NUMBER HERE)”
and we will do our best to cancel the order on time.

Please understand that we could not cancel the order if an order was already packaged and sent out for delivery.

Cancellation can only happen within the first 12 hours of ordering. Otherwise, it is not guaranteed we could cancel it, and you might lose your shipping fee cost.

Can I Purchase An Item That Is a Pre-Order?

Certain products that are not immediately available to purchase may be displayed on www.maisonjeparis.com

These items can be pre-ordered to secure once they become available. Payment will be taken when or shortly after your order is placed. Delivery times will be displayed on the product page.

I Have Purchased Two Different Pre-Orders With Different Shipping Dates? If you purchase more than one pre-order item with different estimated shipping dates, the products may be sent together on the latest date.

In either case, you will only be charged once the items have been processed through the checkout.

Once you have placed an order, you will receive a confirmation email shortly.

To ensure that this goes into your inbox, please add [email protected] to your contacts.

Otherwise, your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email, don't hesitate to contact us directly.

Why I Have Not Received My Order Within The Estimated Time?Please check the following before contacting our customer service team:


‣ Check you have received an email confirming your order has been dispatched.


‣ Check the tracking information that is included in your dispatch confirmation email using the relevant link.


‣ Check for emails, phone calls and attempted delivery cards from one of couriers, it may be that your parcel is being held at your local depot awaiting collection or redelivery.


‣ Check nobody at your address has taken the delivery on your behalf.


‣ Although our couriers should not leave your parcel with a neighbour its always worth checking with your neighbour just in case.


+ Please contact the shipping company ( DHL, Fedex, Courier That Shipped Your Package, which you will be notified upon recieving your order #.and [email protected].

We’ll do our best to resolve the issue as quickly as possible.

‣Order Processing Orders are shipped Monday to Friday excluding Holidays.

‣Please allow 1-2 business days for order processing.

‣This may take longer during special releases, major holidays and sale periods.

They are designed in Paris, France. The products made by the most reputable factories worldwide produce for your favourite high-end luxury designers. We use factories in China.

Maisonje does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

We cannot adjust the price of items if they have entered a sale. If returned during the sale, the final price will be the sale price.

We try to respond to all emails within 24 hours. Sending multiple emails only delays your and other people’s inquiries. Please only email once.